How to Factory Reset a Ring Doorbell Camera (All Models)

Welcome to our comprehensive guide on how to reset a Ring Doorbell Camera! Whether you're giving away your device or troubleshooting any issues, knowing how to factory reset your Ring doorbell is critical.

In this article, we'll cover all the steps required to reset every model of Ring Video Doorbell. Most doorbells can be reset using the following procedure:

Ring doorbells can quickly reset by removing the device and pressing and holding the orange setup button on the back of the device or under the front faceplate for 15 seconds. The reset will take several minutes, after which the device will be reset to factory settings.

Factory resetting your Ring Video Doorbell will erase all saved settings (including your Wi-Fi network and password), so be sure to have that information handy before beginning the process. Additionally, you will need to set it up again from scratch after resetting your device. It's also a great time to create a new and stronger password.

At the end of this guide, I'll also cover what to do if your device won't reset and the process of removing the device from the Ring app—which is important if you are giving your doorbell away.

Let's get started!

Also in this guide:

• Ring Doorbell Hard Reset Not Working
• How to Disconnect the Ring From Your Account

Ring Video Doorbell (1st and 2nd Generation)

To reset the 1st and 2nd generation Ring Video Doorbell, follow these steps:

1. Remove the doorbell from its mounting bracket.
2. Locate the large orange setup button on the back of the device. Press and hold it for 15 seconds.
3. The doorbell's front light will blink for several minutes to indicate the reset procedure.
4. Wait until the light turns off to complete the reset. The doorbell will now be in setup mode.

Ring Video Doorbell 2

To perform a reset on your Ring Video Doorbell 2, follow these steps:

1. Remove the lower faceplate from the front of the Ring device.
2. Under the faceplate will be a button with an orange dot (top-right under the faceplate). Push and hold the button on the back of the device for 15 seconds.
3. The light on the front of the doorbell will start to blink, signaling the reset process is underway. Wait until the light goes off, indicating the reset is complete. This can take several minutes.
4. The device is now reset and in setup mode.

Ring Video Doorbell 3 and Ring Video Doorbell 3 Plus

To reset the Ring Video Doorbell 3 and 3 Plus, follow these steps:

1. Remove the lower faceplate from the front of the Ring device.
2. After removing the faceplate, you'll find a small button underneath the camera lens. This button will sometimes have a small orange dot. Press and hold this button for 15 seconds, then release.
3. The round light on the front of the device will begin to blink. Wait a few minutes for the light to go off.
4. The device is now reset and in setup mode.

Ring Video Doorbell 4

To reset the Ring Video Doorbell 4, follow these steps:

1. Remove the lower faceplate from the front of the Ring device.
2. After removing the faceplate, you'll find a small button underneath the camera lens. This button will sometimes have a small orange dot. Press and hold this button for 15 seconds, then release.
3. The round light on the front of the device will begin to blink. Wait a few minutes for the light to go off.
4. The device is now reset and in setup mode.

Ring Video Doorbell Pro and Pro 2

To reset the Ring Video Doorbell Pro and Pro 2, follow these steps:

1. Undo the security screw to remove the faceplate of your doorbell camera.
2. Find the setup button on the right edge of the doorbell. On most doorbells, this will have an orange dot.
3. Press and hold the setup button for 15 seconds. The doorbell will begin to reset (this can take several minutes).
4. Once the reset is complete, the doorbell will enter setup mode.

Ring Video Doorbell Wired

To reset the wired version of the Ring Video Doorbell, follow these steps:

1. Unscrew the security screws and remove the doorbell's faceplate.
2. Look on the upper right edge to locate the setup button (sometimes colored orange).
3. Hold down the setup button for a full 15 seconds. The doorbell will begin to reset (this can take several minutes).
4. Once you've completed the reset, your doorbell will be ready to enter setup mode!

Ring Video Doorbell Elite

To reset the Ring Video Doorbell Elite, follow these steps:

1. To get started, you'll need to loosen the security screw to remove the faceplate.
2. Look on the upper right side of the doorbell, and you'll see the setup button.
3. Press and hold the setup button for 15 seconds. The device will enter reset mode, which can take several minutes.
4. When the reset is complete, the doorbell will be in setup mode and ready to go!

Ring Doorbell Hard Reset Not Working

If your Ring doorbell won't hard reset, don't panic! There are a few simple steps you can try before reaching out to customer support.

Here's a step-by-step guide to help you troubleshoot the issue.

Step 1: Check for Firmware Updates

The first thing you should do is check the Ring app for any updates or firmware updates. These updates can often contain bug fixes and performance enhancements that can help resolve the issue. To check for any Ring doorbell firmware updates, do the following:

1. Open the Ring app and tap on the three lines (≡) in the top left corner.
2. Tap Devices and select your Ring device.
3. Then, go to Device Health.
4. Under Device Details, check the Firmware section. If it says “Up to date,”—you’re all set!
5. If there’s a number, your device needs a firmware update.
6. The device will update automatically the next time it detects an event. You can wave your hand in front of the camera or ring the doorbell to force the update.

Step 2: Restart the Device

If there are no updates available, the next step is to restart your Ring doorbell—which can be done using the Ring app.

1. Open the Ring app and tap on the three lines (≡) in the top left corner.
2. Tap Devices and select your Ring device.
3. Tap Device Health.
4. Tap Device Settings and scroll down to and tap Tools.
5. Tap on Reboot this Device.

Your Ring doorbell will begin the reboot process, which can take several minutes.

Step 3: Contact Customer Support

If your doorbell still won't reset, it's time to contact Ring customer care. You can get assistance from the support staff in identifying the issue and finding a solution. If necessary, they might even send you a replacement Ring doorbell.

How to Disconnect the Ring From Your Account

If you’re transferring ownership or troubleshooting issues, you may need to disconnect your Ring device from your account. Rest assured, the process of disconnecting is quite straightforward.

To disconnect your Ring device from your account, follow these steps:

1. Open the Ring app on your smartphone or tablet.
2. Tap the three lines (≡) in the upper left corner to open the side menu.
3. Tap Devices.
4. Select the device you wish to disconnect from your account.
5. Tap Device Settings.
6. Tap General Settings.
7. Tap Remove this device.
8. Confirm the removal by tapping Remove.

Note: This process may vary slightly depending on the operating system and version of the Ring app you are using.

FAQ

Do ring cameras have a reset button?

All ring doorbell cameras have a reset button. The reset button is typically found under the front faceplate of the device and can be used to restore the device to its original factory settings.

Should I reset my Ring camera for a new owner?

It’s highly recommended that you reset your Ring doorbell to factory settings before transferring ownership. This ensures the new owner has a fresh start and that all previous settings and configurations, including any saved passwords or personal information, are erased.

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