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Schlage Auto-Lock Not Working (10 Solutions)

schlage auto lock not working
Last Updated on April 11, 2023
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Welcome to the fascinating world of smart locks! These ingenious contraptions are not only designed to protect your home from unwanted visitors, but they also bring a touch of futuristic convenience right to your doorstep.

One of the most remarkable features of these locks is the Auto-Lock function. Think of it as your personal, invisible doorman, ensuring your door is always locked and secure after every entrance and exit.

But, alas, even the most advanced technology can sometimes falter, leaving you with a feeling of unease as you wonder why your trusty Schlage Smart Lock's Auto-Lock feature has stopped working.

In this article, we will cover some of the common reasons why your auto-lock is not working, troubleshooting instructions, possible solutions, and even some maintenance tips to help you avoid this headache in the future.

So, buckle up, and let's get this show on the road!

10 Solutions for Schlage Auto-Lock Not Working

Before we jump into the nitty-gritty of why your Schlage Smart Lock's Auto-Lock isn't working, it's essential to have a clear understanding of the common culprits behind its malfunction.

By exploring these potential pitfalls, you'll be well-equipped to identify the root cause and tackle the issue head-on. So, let's unravel the mystery behind your auto-lock troubles as we delve into ten possible reasons why your lock's auto-lock feature isn't working.

1. Lock Model Without Auto-Lock Feature

If your Schlage Smart Lock's auto-lock feature isn't working, one plausible explanation could be that your specific lock model doesn't come equipped with this feature.

It's a bummer, but it's essential to know whether your lock has the auto-lock capability before attempting any troubleshooting or repairs.

Several Schlage lock models come with different features, and not all of them include the auto-lock function.


To figure out if your lock has the auto-lock feature, grab your user manual and skim through it to see if your specific model includes this handy function.

If your manual has gone missing, a quick online search using your lock's model number should reveal the information you're after. Alternatively, you can head over to the Schlage website to find a list of lock models equipped with the auto-lock feature.

If it turns out that your lock model lacks the auto-lock function, you might want to consider upgrading to a model that does. Having an auto-lock feature can be a valuable addition to your home security system, providing you with the peace of mind knowing your door will automatically lock when it's closed.

2. Auto-Lock Feature Not Enabled

Your Schlage Smart Lock may have the auto-lock feature, but if it's not functioning as expected, the culprit could simply be that the feature hasn't been enabled. It's a common oversight, as auto-lock is typically disabled by default on locks that possess this functionality.


To enable the auto-lock feature on your Schlage lock, you can use the mobile app associated with your lock model. Follow these steps:

  1. Open the Schlage mobile app on your smartphone and ensure that you're logged in to your account.
  2. Navigate to the lock's Settings within the app.
  3. Select your lock from the list of devices if you have multiple locks connected.
  4. Go to Alarm + Security
  5. Look for the Auto-Lock setting and toggle it on.
  6. Save your changes and exit the settings menu.

Once you've enabled the auto-lock feature using the mobile app, test its functionality by closing the door and waiting a few seconds to see if it locks automatically.

If you're not using the mobile app, you can alternatively turn on auto-lock using the keypad. Follow these steps:

  • Press the Schlage button on the keypad.
  • Enter your Programming Code. Next, press key 9 on the keypad.
  • Auto-lock is now enabled.

If the auto-lock feature now works as intended, you've successfully enabled it using the mobile app.

3. Glitches in the Lock

Electronic devices, including your Schlage Smart Lock, can occasionally experience glitches that disrupt their normal functioning.

These glitches can stem from various factors, such as software bugs, outdated firmware, or even a simple temporary hiccup in the device's operation. If your lock's auto-lock feature isn't working properly, it's possible that a glitch in the lock is responsible for the issue.


To address glitches in your Schlage Smart Lock, you can try resetting the lock to restore it to its factory settings. Be aware that this process will erase any custom programming you've set up, including stored user codes and Wi-Fi Settings. Also, ensure you have the default Programming Code handy before proceeding. You'll find this code in your user manual or inside the keypad assembly, usually printed on a white sticker.

To reset your lock, remove the battery cover and disconnect the battery. Press and release the Schlage button, then reconnect the battery. Press and hold the Schlage button until the lock blinks green and beeps once.


Your lock is now reset, and the auto-lock feature should work like a charm. Remember you want to change the default codes, for security purposes.

4. Low Batteries

Low battery power can significantly impact the performance of your Schlage Smart Lock, including its auto-lock functionality. As batteries lose their charge, they can no longer provide the necessary energy for the lock to function efficiently, resulting in sluggish or non-responsive features.

Have you noticed any warning signs? If your Schlage lock is blinking red when it locks, unlocks, or on its own, it probably has low or dead batteries. If you've noticed that your auto-lock feature isn't working as it should, it's worth checking the lock's batteries.


To address low battery issues, you'll want to replace your lock's current batteries with fresh, high-quality alkaline ones.

It's important to note that rechargeable or lithium batteries are not recommended for use with Schlage Smart Locks. When selecting replacement batteries, choose reputable brands to ensure the best performance and longevity.

To change the batteries, follow these steps:

  1. Remove the battery cover from the back of your lock.
  2. Carefully take out the old batteries, making sure to dispose of them responsibly.
  3. Insert the new batteries, paying close attention to the correct battery polarity (+/-) as indicated on the lock.
  4. Replace the battery cover, ensuring it's securely fastened.

With fresh batteries installed, test your lock's auto-lock feature by closing the door and waiting a few seconds to see if it locks automatically. If you have problems after replacing the batteries, visit my Schlage not working after battery change article for some helpful ideas.

5. Incorrect Installation

Another reason your Schlage Smart Lock's auto-lock feature may not be working could be due to improper installation. If the lock components are misaligned or not securely fastened, it can affect the lock's overall performance, including the auto-lock function.

To ensure your lock operates at its best, it's essential to confirm that the installation was carried out correctly.


To determine if incorrect installation is the root cause of your auto-lock issue, start by inspecting the lock's operation. Rotate the inside thumb-turn and observe if the latch retracts fully and smoothly. If it appears to get stuck or doesn't retract completely, there's a good chance that your lock has been improperly installed.

In this case, you'll need to uninstall the lock from the door and reinstall it, following the correct installation process. Consult your lock's user manual or the Schlage website for detailed installation instructions specific to your lock model. If you're not confident in your ability to uninstall and reinstall the lock, it's wise to enlist the help of a professional locksmith to ensure the job is done right.

Once your lock is correctly installed, test the auto-lock feature again by closing the door and waiting a few seconds to see if it locks automatically.

6. Damaged Components

One potential reason for the auto-lock feature of your Schlage Smart Lock not working properly could be due to damaged components within the lock itself. These components may have become worn, broken, or misaligned over time, which can impact the lock's functionality.

Whether it's an issue with the latch, bolt, or internal mechanisms, damaged components can prevent the auto-lock feature from working as intended.


To identify and address damaged components, start by examining the external parts of the lock, including the latch, bolt, and strike plate.

Look for signs of wear, damage, or misalignment that could be affecting the lock's operation. If you discover any issues, attempt to repair or replace the damaged components as needed.

7. Firmware Issues

In the digital age, even your lock can have a software issue. Firmware is the built-in software that controls the functioning of your Schlage Smart Lock, and sometimes it may need an update.

Outdated or corrupted firmware can cause the auto-lock feature to misbehave.


To address firmware-related issues, start by checking if there are any updates available for your Schlage Smart Lock mobile app. Navigate to the settings and Firmware.

If an update is available, follow the update instructions provided by Schlage carefully to ensure a successful and smooth update process. With the latest firmware installed, your auto-lock feature should be back on track and functioning as intended.

Additionally, it could be simple Wi-Fi issues such as a poor network connection. To further explore this route, check out my dedicated Schlage Wi-Fi troubleshooting guide.

8. Environmental Factors

Mother Nature can be a force to reckon with, and your lock is not immune to her influences. Environmental factors, such as extreme temperatures, humidity, or even dust and dirt accumulation, can negatively impact your lock's auto-lock functionality.


When environmental factors are wreaking havoc on your auto-lock feature, it's time to take action.

Start by cleaning your lock regularly to remove dust, dirt, and debris that might be affecting its performance. Lubricate the moving parts as needed to keep them operating smoothly. If you're dealing with extreme temperatures or humidity, consider investing in a lock designed to withstand harsh conditions.

By addressing these environmental factors, you'll ensure that your auto-lock feature remains reliable and efficient, no matter the weather.

9. User Error

Hey, it happens to the best of us! If you've realized that user error is to blame for your auto-lock woes, it's essential to learn how to use the feature correctly to avoid any future mishaps.

Review the user manual or instructional videos provided by Schlage to familiarize yourself with the proper usage of the auto-lock feature. Practice enabling and disabling the feature, ensuring that you understand the process fully.


By becoming well-versed in how to use the auto-lock feature, you'll be able to prevent any user-related errors from causing problems in the future.

10. Contacting Schlage Customer Support

If you've tried everything under the sun and your auto-lock feature still isn't working, it's time to call in the cavalry.

Reach out to Schlage Customer Support for further assistance. Their team of experts will be able to provide guidance and help you identify any underlying issues that might be causing the problem.

Preventive Measures and Maintenance Tips

When it comes to ensuring the reliability and longevity of your Schlage Smart Lock, proactive care is key. In this section, we'll delve into various maintenance tips and preventive measures that can help you optimize your lock's performance and prevent potential issues.

  1. Regularly Inspect Your Lock: To keep your Schlage Smart Lock functioning optimally, make a habit of periodically inspecting it for any signs of wear, damage, or loose parts. Promptly address any issues you identify to maintain the lock's performance and extend its lifespan.
  2. Change Codes Regularly: A good habit to adopt is changing codes regularly to prevent unauthorized access. Avoid using easy-to-guess codes like the last four digits of your phone number or partial birthdate. If you struggle to remember codes, keep the code somewhere safe where you can access it on your phone. See our Schlage Programming guide for assistance in changing your programming or user codes.
  3. Keep the Lock Clean: Dust, dirt, and grime can accumulate on your lock over time, potentially affecting its functionality. Gently clean the lock's exterior using a damp cloth and a mild cleaning solution. Avoid abrasive cleaners or excessive moisture that could damage the lock's components or finish.
  4. Monitor Battery Levels: Consistently check your lock's battery levels to ensure optimal performance. Replace batteries as needed with high-quality alkaline batteries, as recommended by the manufacturer. Avoid using rechargeable or lithium batteries, as they may not provide the best performance for your lock.
  5. Update Firmware Regularly: Keep your lock's firmware up to date to benefit from the latest security features, bug fixes, and performance improvements. Check the mobile app or manufacturer's website for updates, and follow the provided instructions for installing them.
  6. Lubricate Moving Parts: Occasionally lubricate the lock's moving parts, such as the latch and deadbolt, with a dry Teflon or graphite-based lubricant. Avoid using oil-based lubricants, as they can attract dirt and lead to malfunction.
  7. Ensure Proper Door Alignment: A misaligned door can cause your lock to malfunction or wear out prematurely. Inspect your door and frame for proper alignment, and make any necessary adjustments to prevent issues with your lock.
  8. Seek Professional Help When Needed: If you encounter any problems with your Schlage Smart Lock that you can't resolve on your own, don't hesitate to consult a professional locksmith or contact Schlage customer support for assistance. They can provide expert guidance to help keep your lock functioning smoothly and securely.

Summing It Up

In summary, addressing issues with your Schlage Smart Lock's auto-lock feature requires a thorough understanding of the possible causes and the corresponding solutions.

This comprehensive guide has walked you through the potential reasons behind auto-lock issues, step-by-step troubleshooting instructions, and a range of possible solutions to address them.

Additionally, we've provided you with preventive tips and maintenance advice to help you avoid these issues in the future.

Armed with this information, you can confidently tackle any auto-lock issues that may arise and maintain your Schlage Smart Lock's performance, granting you peace of mind and safeguarding your home.

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