The Schlage Turn Lock feature—also known as Lock & Leave or 1-Touch Locking—streamlines the process of securing your home by enabling you to lock the door from outside without a code or key. If you're experiencing issues with this feature or need guidance on using it with a new lock, this article is here to help.
When the Turn Lock feature on your Schlage lock malfunctions, the following factors could be responsible:
- The turn Lock feature is disabled
- Incorrect lock installation or misalignment
- Low, dead, or corroded batteries
- Dirty or obstructed lock components
- Physical damage or broken parts
- Absence of the Turn Lock feature on the lock model
In the sections below, we will present five solutions to identify and resolve the issue with your Schlage Turn Lock feature, regardless of your level of expertise.
5 Solutions to Fix Your Schlage Turn Lock Feature Not Working
1. Verify if the Turn Lock Feature is Enabled
A sudden malfunction of the Turn Lock feature could be due to it being inadvertently disabled. By default, the feature should be enabled, especially if it's a new installation. Before proceeding with more complex troubleshooting, it's essential to check whether the Turn Lock feature is active.
Keep in mind that accidental deactivation is rare unless you have recently used the programming code. However, it's a simple step worth checking.
To enable the Turn Lock feature, follow these steps:
- Enter your 6-digit programming code. Wait for the Schlage button to illuminate with an orange light three times, accompanied by three beeps.
- Press the Schlage button, followed by the number 7, to enable the Turn Lock feature.
- The process to enable and disable this feature is identical.
If you're using a smart lock and the Schlage Home App, check the settings page of your device and make sure "1-Touch Locking" is turned on.
Note: If you're using a new lock or haven't utilized the Turn Lock feature before, your lock model may not include this function. Consult your lock's user manual to determine if the Turn Lock feature is available.
2. Check That The Lock Is Installed Correctly
If your Schlage lock was installed properly, the Turn Lock feature might not work. However, if the Turn Lock feature is the only issue with the lock, and it just stopped working, incorrect installation is probably not the issue.
You can start checking your Schlage lock was installed correctly by turning the inside thumb-turn to see if the latch moves smoothly and all the way back. If it gets stuck or doesn't move all the way back, the lock may not have been installed properly.
If this is the case, you'll need to take off the lock from the door and install it the right way. Check the user manual or the Schlage website for instructions on how to install it properly for your model.
If you're not sure how to do it yourself, it's a good idea to get a professional locksmith to help you so that it's done correctly. Once the lock is installed correctly, try the Turn Lock feature again.
3. Check The Batteries
Even if you see lights and hear sounds, the batteries could be low. Low, dead, or damaged batteries can cause performance issues with some features on your Schlage lock. Check the batteries to see if they need to be replaced.
Here are the steps you can take to check out your Schlage lock batteries:
- Locate the battery compartment on your Schlage smart lock. This can typically be found on the interior side of the lock.
- Use a screwdriver to remove the battery cover. Be careful not to lose the screws or the cover.
- Test the Turn Lock feature with a new battery or batteries. If the batteries need to be replaced, remove the old ones and dispose of them properly.
- Insert new batteries into the battery compartment, or snap the single battery firmly to the connector plate.
- Replace the battery cover and screws. Be sure to tighten the screws securely.
Test the feature after inspecting or replacing the batteries to make sure it's functioning properly. Check that you can lock and unlock the door using the keypad or other methods.
4. Factory Reset The Lock
Factory resetting your Schlage lock can fix a variety of technical issues and may restore your Turn Lock feature to working order. Before you reset your Schlage lock you should know this will remove any user codes you have programmed in.
Have your default programming and user codes before you reset the lock so that you will be able to use it. They can be located in the manual or on the label inside the lock.
Here's how to perform a factory reset on a Schlage Keypad lock:
- Take the inside cover off and disconnect the battery: Take out a few screws and remove the outer shell. Snap the battery connector plate away from the battery.
- Press the Schlage button once and reconnect the battery: Press and release the Schlage button on the keypad one time. Quickly reconnect the battery within 10 seconds of pressing the button.
- Press and hold the Schlage button until it beeps and turns green: Hold the button for up to 10 seconds until you hear it beep and see it light up green.
- Test your default user codes to be sure they open the lock: Test the Turn Lock feature to see if the reset got it working again. If the issue still persists or the default codes aren't opening the lock, try resetting the lock a second time.
If you need a refresher with the programming, here's how to change the codes on your Schlage lock.
5. Inspect and Clean The Lock Mechanism
If none of the above solutions worked, it might come down to the more time-consuming step of inspecting and cleaning the internals of the lock. This will require removing it from the door and opening it up.
There are a few parts in the locking mechanism that get stuck with wear or due to the build-up of dirt and grime. However, if this is a brand-new lock, you may want to contact Schlage customer support before doing so.
If you find that your lock has broken parts inside during the inspection, you may also be able to contact them about a warranty claim.
Here are things to know before taking apart a Schlage lock:
- You will need a Phillips head screwdriver to remove screws, and a flathead will help with taking out parts
- Use your phone to record or take pictures of the process so you know how to put it back together
- If you are unfamiliar will locks, use a video tutorial to get an idea of what to expect
Here are the basic steps for how to examine the Schlage lock mechanism:
- Remove all screws from around and under the deadbolt mechanism on each side of the doorframe.
- Pull the deadbolt mechanism out of the door frame and put it to the side.
- Remove all screws from around the latch assembly and remove the deadbolt.
- Inspect the parts of the lock mechanism for visible damage. If damaged parts are preventing the lock from turning, this will not allow the use of the Turn Lock feature.
- Check for any grime or debris inside the lock mechanism. If found, clean it out, and be sure no dirt is obstructing the movement of the keypad.
- Check whether any corrosion has formed inside the lock. If there is corrosion, try removing it using a wire brush and some lubricant.
If you do end up opening up the lock, you will also want to clean the moving parts. A simple paper or cloth towel will do for wiping the small parts and the inside of the lock if they have no corrosion. Pull them out and clean them one at a time to make reassembly less confusing.
While you have it off the door, it is a perfect time to clean the exterior portions of the lock as well.
Here are some tips for thoroughly cleaning the exterior portions of your Schlage lock:
- Remove any debris from the lock with a soft brush or compressed air.
- Check the striking plate for grime while extending and retracting the deadbolt.
- Wipe the lock's surface with a mild soap and water mixture, avoiding soaking parts in water as well as direct chemical application.
- Use a clean cloth with fresh water to wipe off any soap residue.
- Dry the lock thoroughly with a clean towel.
Some may take the Turn Lock feature for granted, but it's worth the effort to get it working again. It can sure come in handy when you are in a hurry or carrying something heavy.
Schlage locks are pretty durable, but regular cleaning and maintenance are important to ensure the lock works efficiently and lasts longer.
Be sure to know that when this feature is enabled, anyone can come to your door and lock it. That said, this usually isn't going to cause an issue as it can still only be opened from the outside with a key or code.