Order Processing: We typically process and ship your order within one business day, however on rare occasions — such as holiday seasons, technology issues, weather, or an abundance of orders — it may take two. We try our best to notify you if there is a delay.
Shipping: Free shipping offers are for qualifying domestic orders of $125 or more only unless otherwise specifically noted. All orders are shipped from our warehouse in New York. Orders ship through USPS.
The customer is responsible for all original shipping charges and return shipping charges in the event the recipient refuses a package delivery or the address provided for shipping is incorrect and the carrier returns the package to the sender as undeliverable. If the carrier makes the maximum number of attempts and is unable to deliver a package and therefore the package is returned to the sender, the customer may also be responsible for all original shipping charges and return shipping charges even when a FREE shipping offer was used at checkout.
Shipping charges are those incurred to ship you the order and return shipping charges are shipping charges assessed by the carrier to return the package to the sender.
In the event that a package is refused because there is evident damage to the shipment by the carrier during shipping, you will not be responsible for any additional shipping charges. You must, however, note the damage with the carrier, keep a copy of the documentation were the carrier noted the damage, and contact us immediately regarding the damage. If a shipment shows signs of damage, the customer must obtain proof (take a picture, video, etc.) open the box and inspect the merchandise for evident damage. If evident damage to the goods is present, reseal the box and refuse at the time of delivery. If no evident damage appears on merchandise, note with the carrier the damaged condition of the box and packaging, if possible document with pictures, keep a copy of your reports and have the carrier acknowledge it in writing; accept the shipment and notify us of the packaging condition. Test products immediately to ensure functionality, report any issues right away.
Returns: We stand behind every product we choose to offer you offer a 30-day return policy. If you would like to return an item, please contact us at Ryan.Brown@art-of-lockpicking.com or through our contact page!
Sales Tax: Any orders subject to tax will display such charge at checkout.
International Orders: Exporting fees, duties other import taxes or charges, or restrictions associated with the item or items being purchased are the responsibility of the buyer. Buyers are responsible for verifying the legality of the products they will be importing as well as ensuring there will be a recipient to accept the package when delivered.
Lost, Damaged, or Delayed Shipments: We are not responsible for lost, delayed, or damaged shipments once they have been picked up by the carrier. All items are insured for the full value of the purchase. The risk of loss is transferred upon carrier pick up. If you have paid us to ship your order, we will assist you and submit claims on your behalf to the applicable carrier.